If MARTA is Going to Charge Like New York, They SHould Run That Way
In New York, the MTA is radically shaking up how they manage the various train lines that run through the city.
Each Train line will now have its own manager, who is personally accountable for the on time performance, security, and cleanliness of their line. Their names will be public and their job performance will depend on how well their line is run.
Perhaps MARTA needs to do the same thing for the trains and bus lines. Can you imagine if, rather than contacting a public relations department, you could personally confront the person in charge of that particular line when you had a problem?
Perhaps a Union Rep could also be assigned to each line, and they would be required to listen to and address public concerns. (this seems like a pipe dream, but what the heck)
Further, employee bonuses could be pegged to the lines that had the most courteous staff and on time performance.
If nothing else, it would create meaningful benchmarks for the people administering the system.
December 14th, 2007 at 9:40 am
Limmerick
There was once a young girl from Atlan’a,
who lived with a cool urban planner,
his buildings were monstrous!
(and his lovin’ quite demonstrous),
but he had a really miniscule banana!
So he planned lots of malls that were huge!
Each one was so much larger than the Louvre!
But he never added bus stops,
or planned for grocery shops,
cause he wasn’t planning something we could use!
And to this very day, in old Atlan’a,
you can drive a car or taxi or go hang ya!
If the price of gas is rising,
well, it sure ain’t so surprising,
we’re employing that benighted urban planner!